Frequently Asked Questions
Everything you need to know about your luxury scent journey.
Are Vokka Perfumes original and authentic?
Yes, we guarantee 100% authenticity. Every bottle is sourced directly from licensed distributors or the fragrance houses themselves to ensure you receive the highest quality product.
How long will the scent last after application?
Longevity varies by concentration. Our Eau de Parfum (EDP) typically lasts 6-8 hours, while our Extrait de Parfum can last 10+ hours depending on your skin chemistry and environment.
What is your return policy for opened bottles?
Due to hygiene and safety standards, we can only accept returns on unopened and sealed products within 14 days of delivery. We recommend purchasing a sample vial before committing to a full bottle.
How should I store my perfume to maintain its quality?
To preserve the integrity of the notes, store your perfume in a cool, dark place away from direct sunlight and extreme temperature fluctuations, such as a bedroom drawer rather than a bathroom.
Do you offer international shipping?
Currently, we ship to over 20 countries. Shipping costs and delivery times vary by location; please refer to our Shipping Policy page for a detailed list of destinations and rates.
How can I track my order?
Once your order is dispatched, you will receive an email containing a tracking number and a link to the carrier's website so you can monitor your package in real-time.